1. Home
  2. FAQ
Help Center

BitBat FAQ — Answers to Your Questions

From placing bets and making payments to account security and live scores — everything you want to know about BitBat, all in one place. Can't find what you need? Contact support directly.

What You'll Find in This FAQ
Account & Age Policy
Cricket Betting Guide
Security & Two-Factor Authentication
Withdrawal Methods & Timeframes
Live Scores & Streaming
General FAQ

Most Frequently Asked Questions

Detailed answers on seven topics — practical and straight to the point.

All Questions
Account
Betting
Payment
Security

No, BitBat is strictly for users aged 18 and above. This is strictly enforced with no exceptions. You must provide your date of birth at registration, and age must be verified using a national ID or passport before your first withdrawal.

If a false date of birth is provided at registration and KYC verification reveals the user is under 18, the account will be closed and any deposited funds will not be refunded. Parents wishing to block access to BitBat to protect their minor children are advised to use parental control software on their devices.

Placing a cricket bet is simple. Log in first, then select "Bet" or "Sports" section, where you'll find a list of ongoing and upcoming cricket matches.

Here's how it works:
1. Click on your preferred match — the odds list will open.
2. Choose your bet type: match winner, total runs, number of wickets, over/under, or player-specific markets.
3. Click on your preferred odds and a bet slip will appear on the right or at the bottom.
4. Enter your stake — minimum ৳50.
5. Review the potential payout and click "Confirm Bet".

To bet on a live match, go to the "Live" tab — odds update every moment. Live betting requires quick decisions, so set your budget in advance.

Setting up two-factor authentication (2FA) on BitBat is straightforward and strongly recommended.

How to enable it:
1. Log in and click the profile icon in the top right corner.
2. Go to "Settings → Security".
3. Look for the "Two-Step Verification" or "Two-Factor Authentication" option and enable it.
4. Choose the mobile number-based OTP option — each login will send a one-time code to you via SMS.
5. A test OTP will be sent to confirm — use it to activate.

With 2FA enabled, even if someone knows your password they still can't log in — access requires the OTP sent to your mobile. If you ever want to turn 2FA off, you can do so from the same security settings, though this is strongly discouraged.

Live scores and match updates are available in two places on BitBat.

Live Scores: On any live match's betting page, a real-time scoreboard is displayed at the top. Cricket gets ball-by-ball updates; football shows minute-by-minute goals and cards — all updated instantly. You can view scores without logging in, but you'll need to log in to place a bet.

Live Streaming: Live video streaming is available on selected matches — you'll need either a balance in your account or an active bet on that match to watch. Matches with live streaming available are marked with a small camera icon. This feature works on mobile browsers too — no separate app required.

Different members of the same household can each open a separate account on BitBat are welcome to do so — provided each person has a unique identity, separate mobile number, separate email address, and a different payment method. One person cannot hold two accounts — that is BitBat's explicit policy.

Strictly Prohibited:
— Multiple accounts registered under the same person's name.
— Two accounts using the same mobile number or email address.
— Claiming a bonus on one account and using it on another.

If a rule violation is detected, all associated accounts will be suspended and any remaining balance may be forfeited. If you're ever unsure about something, contact support before acting.

Withdrawing is simple. Log in and head to "Cashier → Withdraw".

Method:
1. Choose your payment method — bKash, Nagad, Rocket, or bank transfer.
2. Enter your registered mobile number or bank account number.
3. Enter the amount — minimum withdrawal is ৳500.
4. Confirm with the OTP.

Processing Time:
— bKash & Nagad: typically within 10 to 30 minutes.
— Rocket: 30 minutes to 2 hours.
— Bank transfer: 2 to 24 hours (on banking days).

KYC verification must be completed before your first withdrawal — this may take a little longer initially. Once KYC is done, subsequent withdrawals will be processed more quickly.

BitBat charges no service fee on withdrawals — you receive the full amount you withdraw. However, the payment gateway or mobile banking provider may apply their own cash-out fees, which are outside BitBat's control.

Withdrawal Limits:
— Minimum: ৳500 per transaction.
— Daily withdrawal limit for standard members: ৳50,000.
— VIP members have higher limits, which vary by VIP tier.
— No monthly withdrawal limit.

If you've hit the daily limit, simply withdraw again the next day. Upgrading your VIP level increases your daily limit. For specific limit details, contact support — limits may change during promotional periods.
No results found for that topic. Please contact support directly.
Why Choose BitBat

Six reasons why members choose BitBat

Whatever your question, BitBat is always transparent and ready to help.

Full Bangla Support
Our support team understands and responds in Bangla. No English needed — ask your question in Bangla and get your answer in Bangla.
Bangla Support
Fast Payment Processing
bKash deposits are credited within 2 to 5 minutes. Withdrawals typically arrive within half an hour — that's a pretty fast turnaround by Bangladesh betting platform standards.
Fast Transactions
Licensed & Secure
BitBat operates under an international gaming license with SSL encryption, two-factor authentication, and fund protection — no compromises on security.
Licensed
Live Betting & Scores
Bet on live matches at real-time odds. Scoreboard and live video on selected matches — works on any browser, no app needed.
Live Features
Regular Bonus Offers
From welcome bonuses and weekly cashback to reload bonuses and tournament prizes — there's no shortage of offers for regular members.
Bonus Program
The Full Experience, No App Needed
BitBat is fully optimized for mobile browsers. No downloads or installs required — just open Chrome or Safari and every feature is right at your fingertips.
Mobile-Friendly
More Details

Learn More About BitBat

Why Should You Read the BitBat FAQ?

Thousands of members enjoy betting on BitBat every day. Most questions are the same — how to deposit, how long withdrawals take, what to do if you forget your password. This FAQ page answers all of that directly. You'll find solutions to many common issues here without ever needing to contact support.

BitBat believes in full transparency. No hidden rules, no unexpected charges. This FAQ page reflects that commitment — so members can make informed decisions before they play.

When should I contact support?

If you can't find the answer you're looking for in this FAQ, reach out to our support team. BitBat's support team is available 24/7 in Bangla. Live chat is the fastest option — responses typically come within 2 to 5 minutes.

For technical issues, stuck payments, or complex account matters, live chat is your fastest route to a resolution. Have your transaction ID or a screenshot ready — it speeds things up considerably.

Where can I read BitBat's terms and rules?

BitBat Full Terms & Conditions Terms & Conditions page. Each bonus has its own terms, which are listed separately on the bonus page. It's always a good habit to read the conditions before claiming any offer.

Is BitBat Legal in Bangladesh?

BitBat operates under an international gaming license and adheres to international standards. Local laws regarding betting vary by country. BitBat encourages all members to stay informed about the laws in their own country and to play responsibly.

Why is KYC verification important?

KYC (Know Your Customer) verification is a mandatory requirement under international gaming licenses. It exists to prevent money laundering, protect minors, and combat fraud. KYC must be completed before your first withdrawal. Submitting your National ID and proof of payment method typically results in approval within 24 to 48 hours.

  • Required Documents: A clear photo of your National ID or passport.
  • Proof of Payment Method: The name on your bKash or Nagad account must match the name used at registration.
  • Selfie: In some cases, a selfie holding your ID may also be required.
  • Process: Upload it under the "Verification" section in your Profile Settings.

Still have questions?

If your question isn't answered above, contact support directly. BitBat's live chat is available at the bottom right of every page on the site. You can also reach us by email: support@bitbat.best — Including a brief description of your issue will help us respond faster.

Direct Support

Let us know if you didn't find your answer

Three ways to reach us — 24/7 in Bangla.

Live Chat
The fastest option. Click the chat button at the bottom right of the site — someone will respond within 2 to 5 minutes.
Available 24/7
Email Support
Feel free to describe complex issues in detail. Attaching a screenshot will help us resolve things faster.
support@bitbat.best
FAQ Update
New questions are added to this page regularly. Bookmark it — it may come in handy later.
Regularly Updated
Get Started Now

Got your answers? Register with BitBat now

Create an account with your phone number in just 2 minutes. Deposit ৳100 via bKash, claim your welcome bonus, and start betting on cricket.

Register for Free Log In
Licensed Sign Up in 2 Minutes bKash/Nagad Supported 24/7 Bangla Support
বাংলা