BitBat collects only the data genuinely needed to provide its services. Requesting unnecessary information goes against our policy.
Information collected at registration:
- Identity-Related: Full name, date of birth, nationality.
- Contact & Communication: Email address, mobile number, and residential address.
- Login Information: Username and encrypted password (raw passwords are never stored).
Information collected during KYC verification:
- Photo of national ID card or passport.
- Facial image for selfie or liveness check (in certain cases).
- Proof of bank or mobile banking account.
Information Collected Automatically During Use:
- Login timestamps and device information (IP address, browser type, operating system).
- Betting history and transaction records.
- Information on which parts of the site you visited and for how long (via cookies).
BitBat never accesses your social media accounts, contact list, or device photo gallery.
BitBat collects data in several ways — directly from you, automatically through technology, and in certain cases from third parties.
- Directly from you: When you fill out a registration form, submit KYC documents, contact support, or update your account.
- Automatically: Collected automatically via cookies, log files, and browser fingerprinting while you use the site or app.
- From the payment provider: When you transact via bKash or Nagad, only the transaction confirmation details are received — your mobile banking password or PIN is never accessible to BitBat.
- From the fraud prevention system: Automated systems analyse certain behavioural data to detect unusual activity.
Each of these collection processes serves a specific purpose — BitBat has no interest in gathering data at random.
BitBat uses the data it collects only for specific, legitimate purposes. Every use has a clear reason behind it.
- Service Delivery: Core data is used to create and manage accounts, process transactions, and keep betting services running.
- Identity Verification & Security: For KYC processing, login security, and detection of suspicious activity.
- Legal Obligations: To meet anti-money laundering regulations and licensing authority requirements.
- Service Improvement: Anonymous data is used to analyze which features are most used and where issues arise.
- Support Services: Relevant account information is reviewed to assist with troubleshooting.
- Promotional Communications: Promotional emails or SMS may be sent regarding bonuses and offers — you can opt out at any time.
BitBat never builds advertising profiles from your data or shares them with third parties.
BitBat follows a cautious and limited approach when it comes to sharing data. Any data shared with third parties is shared for specific reasons and only to the extent necessary.
- Payment providers (bKash, Nagad, Rocket, etc.): Only the information required to complete a transaction is shared. Payment providers handle this data under their own privacy policies.
- KYC Verification Services: Approved third-party KYC providers may be used for identity verification — they access data solely for verification purposes and do not retain it.
- Legal Authorities: Data may be disclosed under a court order or government directive. In such cases, BitBat is legally obligated to comply.
- Licensing Authority: Certain information may need to be disclosed during audits by regulatory authorities.
- Technology Partners: Technology providers used for servers, analytics, or security services receive limited access to data under contractual confidentiality agreements.
Your information is never shared with any third party for marketing, advertising, or data-sale purposes.
BitBat uses cookies on its site. Cookies are small text files stored in your browser that help improve your experience.
- Essential Cookies: These are essential for maintaining login sessions, verifying security, and keeping core features functional. Disabling these cookies will prevent the site from working properly.
- Functionality Cookies: Used to remember your preferred language, odds format, or theme.
- Performance Cookies: Anonymous data is collected to identify slow or problematic areas of the site.
- Analytics Cookies: Helps analyze user behavior on the site — this data remains anonymous.
You can disable or limit cookies through your browser settings. However, disabling essential cookies will prevent you from logging in or placing bets. Cookie controls vary by browser — refer to your browser's help section for instructions.
BitBat uses industry-standard technology and processes to protect your data. This investment is never reduced, because our members' trust is our greatest asset.
- Transmission Security: All data transmissions use TLS 1.3 protocol — the same standard used by the banking industry.
- Password Hashing: Your password is never stored in plain text — it is hashed using the bcrypt algorithm.
- Two-Factor Authentication: OTP verification is mandatory when logging in from a new device.
- Access Controls: Staff are granted access to data on a need-to-know basis — not everyone can view all information.
- Regular Security Audits: Penetration testing and vulnerability scanning are conducted at least twice a year.
- Data Breach Response Plan: In the event of a data breach, affected members will be notified within 72 hours.
Keep in mind, however, that no online platform can guarantee 100% security. BitBat takes every possible precaution, but you should also keep your password strong and never share it with anyone.
BitBat does not retain data longer than necessary. A specific retention policy applies to each category of information.
- Account & Personal Information: For as long as your account remains active. Upon account closure, personally identifiable information is typically deleted within 30 days.
- Financial Transaction Records: Required by law to be retained for up to 5 years under Anti-Money Laundering regulations.
- KYC Documents: After account closure, data may be retained for up to 5 years to meet regulatory requirements.
- Support Conversations: Retained for up to 2 years for service quality review.
- Betting History: Retained for up to 3 years after account closure.
- Cookie Data: Most cookies expire within 30 days to 1 year.
Any data retained for legal compliance purposes is used solely to meet those obligations — it is never used for any other purpose.
You have several rights regarding your personal data on BitBat. Contact support to exercise any of them.
- Right to Access: You may request a copy of all data BitBat holds about you — we will respond within 30 days.
- Right to Rectification: You can correct inaccurate or outdated information. Some details can be updated directly in your account settings; others require support assistance.
- Right to Erasure: You may request deletion of any data held beyond legal compliance requirements.
- Right to Portability: You can download a copy of your own data in a machine-readable format.
- Right to Object to Processing: You can opt out of marketing communications at any time.
- Right to Restriction: In certain circumstances, you may request that the use of your data be restricted.
To exercise these rights support@bitbat.bestEmail us at. Write "Privacy Request" in the subject line and confirm your identity. We will respond within 72 hours.
BitBat strictly does not provide services to users under 18. Special attention is given to protecting the privacy of minors.
- Age verification is mandatory at registration — providing a false date of birth will be caught during the KYC process.
- If anyone under 18 has mistakenly created an account and this comes to our attention, the account is immediately closed and all associated data is deleted.
- If you are aware of a minor using BitBat, please notify our support team.
BitBat believes that protecting minors online is a social responsibility — not merely a business requirement.
BitBat may update this Privacy Policy from time to time — due to legal changes, new technologies, or updates to our services.
- You will be notified at your registered email address and via an on-site notice if any significant changes are made.
- For minor updates, only the "Last Updated" date at the top of the page will change.
- Continued use of the site after any changes constitutes acceptance of the updated policy.
For any privacy-related questions or concerns, please contact us:
- Email: support@bitbat.best (Subject: "Privacy Inquiry")
- Live Chat: Click the chat button at the bottom right of the site
- Time: 24/7, with Bengali-language support available